Issue:
Users report that Citrix Web Interface displays The system configuration is invalid or unavailable. Please contact your system administrator when they attempt to access the web site.
The server that hosts the Citrix Web Interface also has the following events in the Application Event Log.
Event ID: 0
Source: Web Interface at C:\Inetpub\wwwroot\CitrixWeb\Citrix\AccessPlatform
Category: None
Description:
All of the configuration services failed. Waiting to try again. [Log ID: 730ee017]
Event ID: 0
Source: Web Interface at C:\Inetpub\wwwroot\CitrixWeb\Citrix\AccessPlatform
Category: None
Description:
Could not communicate with the configuration service "w.x.y.z(80)". If necessary, correct the address in the bootstrap.conf file. [Log ID: c028c72d]
The server that is specified as the IP Address “w.x.y.x(80)” that host has the following error in the event logon.
Event ID: 534
Source: Security
Category: Logon/Logoff
Description:
Logon Failure:
Reason: The user has not been granted the requested
logon type at this machine
User Name: Ctx_ConfigMgr
Domain: SERVER1
Logon Type: 4
Logon Process: DCOMSCM
Authentication Package: Negotiate
Workstation Name: SERVER1
Caller User Name: SERVER1$
Caller Domain: DOMAIN1
Caller Logon ID: (0x0,0x3E7)
Caller Process ID: 744
Transited Services: -
Source Network Address: -
Source Port: -
Cause:
The Ctx_ConfigMgr user requires both the logon as service and logon as batch job rights on the specified Citrix server. The Logon Type field in the descript displays which permission the logon is failing on.
Below is a list of valid Logon Type codes that can be displayed.
Logon Type 2 – Interactive
Logon Type 3 – Network
Logon Type 4 – Batch
Logon Type 5 – Service
Logon Type 7 – Unlock
Logon Type 8 – NetworkCleartext
Logon Type 9 – NewCredentials
Logon Type 10 – RemoteInteractive
Logon Type 11 – CachedInteractive
Solution:
1) Determine type of logon that is failing for the Ctx_ConfigMgr user id.
a. Review the description of Event ID 534 for the Logon Type specified.
2) Review the Local Security Policies…User Rights Assignments
a. Default Settings on a Citrix Metaframe 4.x Server
i. Log on as batch job
ii. Log on as Service
b. Add Ctx_ConfigMgr to the appropriate right